Errors and Warnings - A list of common errors, and possible solutions, you may encounter when using SketchUp.BugSplat - A guide to BugSplat, a 3rd party application that helps us troubleshoot unrecoverable SketchUp errors and crashes.Handling Error Messages - A collection of error messages and what to do when they appear.Fixing Corrupt or Missing License Files - For users with a Classic License, this article covers what to do when encountering issues with a corrupted or missing file.SketchUp's Free Trial - What to do if you are having trouble accessing your SketchUp subscription after the free trial.Expired Subscriptions - What to do when you have an expired subscription.Troubleshooting Subscription Errors - A list of common errors, and possible solutions, related to your SketchUp subscription.When you are having trouble with a Classic License or a SketchUp subscription, the License and Subscriptions articles cover: SketchUp Checkup - Not sure what's causing errors in SketchUp? SketchUp Checkup can help you identify many hardware or software issues that may be getting in the way.Improving Graphics Performance - Various performance issues including drivers, graphics cards, and peripherals.Fixing Startup Problems - Startup issues including failure to launch, unexpected crashes or freezes, system clock errors.Fixing Installation Problems - Common installation issues including repairing, uninstalling, failure to run, and file errors.Our Installation and Performance articles cover: For immediate notification about issues or planned events, click Subscribe to Updates in the upper right of the status page. To stay on top of critical issues, service outages, and planned maintenance for SketchUp products or related services please see the SketchUp Status page. The SketchUp operations team monitors the status of our online services 24 hours a day, 7 days a week. If you need support in another language or timezone, please explore our network of global SketchUp partners. Please visit our Customer Support Center for contact options. For more information see our End of Support Policy.įor support in English, our Customer Support team is here to help you Monday - Friday, from 1 a.m. When Trimble acquired SketchUp, it forked the product into several tiers, keeping the free desktop version around as “SketchUp Make.Tip: SketchUp's Support Team provides support for users with a current SketchUp subscription plan or those with a Classic License using a supported version of SketchUp. The SketchUp web app is decent and might be good enough for many people, but for a long time, the desktop version was completely free, too. If you want the latest full desktop app, you’re looking at $300 a year for personal use. At the time of this writing, the only modern free version of SketchUp is a web app. SketchUp has changed hands a few times over the years, once having been owned by Google, and currently owned by a company called Trimble. Trimble even warns it might have security problems as it hasn’t been updated since 2017. However, as of May 2022, the official SketchUp website is no longer offering the free version (SketchUp Make 2017) for download. Update, 5/23/22: This worked when we published it in 2021. Or does it? You can still download a free desktop version if you know where to look. Originally released as free open-source software, the popular 3D-modeling program SketchUp now comes with a premium price tag.
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